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Comcast / Xfinity’s Privacy Policies And How To Delete Your Data Or Opt Out

Comcast / Xfinity’s Privacy Policies And How To Delete Your Data Or Opt Out image
Updated: October 7th, 2023

Introduction 

Xfinity's Privacy Policy outlines how the company collects, uses, and protects personal information of its customers and online visitors. The policy covers information collected through various Xfinity services, websites, and products, such as cable and internet services, home security, and Xfinity Home. 
Xfinity pledges to comply with all applicable privacy laws and regulations and to use commercially reasonable efforts to secure the information it collects. Customers have the right to access and control their personal information and can request to have it deleted or corrected. 
The policy also details how Xfinity may share information with its affiliates and third-party service providers and under what circumstances, and how it uses cookies and similar technologies for online advertising.

Comcast / Xfinity’s privacy practices

Comcast/Xfinity's privacy policy outlines their privacy practices related to the collection, use, and protection of personal information. Here is a detailed analysis of their privacy practices based on the provided privacy policy:
  • Collection of personal information:

    Comcast/Xfinity collects personal information such as name, address, email address, and phone number when individuals use their services or visit their website. They may also collect additional information such as billing and payment information, location data, and usage information.
  • Use of personal information:

    Comcast/Xfinity states that they use personal information to provide and improve their services, to communicate with customers, and to comply with legal obligations. They do not sell personal information to third parties without explicit consent from the individual.
  • Protection of personal information:

    To protect personal information, Comcast/Xfinity has implemented various technical and organizational security measures, such as encryption, access controls, and employee training. They also provide access to personal information to authorized employees and third-party service providers only on a need-to-know basis.
  • Individual rights:

    Individuals have the right to access, correct, and delete their personal information held by Comcast/Xfinity. The privacy policy outlines the steps to exercise these rights.
  • Cookies and tracking technologies:

    Comcast/Xfinity uses cookies and other tracking technologies to enhance the user experience and to analyze website usage. They provide an option to opt-out of non-essential cookies.
  • Children's privacy:

    Comcast/Xfinity's services are not directed to children under the age of 13, and they do not knowingly collect personal information from children under the age of 13. If they become aware that they have collected personal information from a child under the age of 13, they will take steps to delete the information as soon as possible.
  • Third-party websites:

    Comcast/Xfinity's website may contain links to third-party websites. They are not responsible for the privacy practices of these websites and encourage individuals to review their respective privacy policies.
  • Marketing communications:

    Comcast/Xfinity may send marketing communications to customers and website visitors who have opted in to receive such communications. Individuals can opt-out of marketing communications at any time.
  • Data retention:

    Comcast/Xfinity retains personal information for as long as necessary to provide their services or as required by law.
Overall, Comcast/Xfinity's privacy policy appears to be comprehensive and transparent, outlining the types of personal information collected, the purposes of the collection, and the measures in place to protect personal information.
The policy also provides clear instructions on how individuals can exercise their privacy rights. By implementing appropriate security measures and respecting individual privacy rights, Comcast/Xfinity demonstrates a commitment to protecting the personal information of its customers and website visitors.

How to contact Comcast / Xfinity’s privacy department? 

Based on the information available on the Comcast/Xfinity privacy policy page, you can contact their Privacy Office by email, phone, or mail:
  • Email:

    You can contact the Comcast/Xfinity Privacy Office by email at privacy@comcast.com.
  • Phone:

    You can also call the Comcast/Xfinity Privacy Office at 1-855-867-5010.
  • Mail:

    You can send a letter to the Comcast/Xfinity Privacy Office at the following address:
Comcast/Xfinity Privacy Office
1701 JFK Blvd.
Philadelphia, PA 19103
United States
In your email, phone call, or letter, you should provide your contact information and a detailed description of your privacy concern or request. The Privacy Office will respond to your inquiry as soon as possible.
It is important to note that if you have a specific question or concern related to your Comcast/Xfinity account or service, you should contact Comcast/Xfinity customer service directly, rather than the Privacy Office.

How to delete your data from Comcast / Xfinity?

According to their privacy policy, you can email Comcast / Xfinity at privacy@comcast.com to make delete requests. PrivacyHawk can also help identify companies that have your personal data and makes it easy to mass delete yourself to reduce your digital footprint and reduce your risk of being targeted by scams, fraud, and identity theft. You can try it for free on the App Store today.
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