Terms of Service

Last Update: October 6, 2025

Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the PrivacyHawk website (privacyhawk.com), our mobile applications, and any other products or services we provide (collectively, the “Services”) operated by PrivacyHawk, Inc. (“us”, “we”, or “our”).

Your access to and use of the Services is conditioned on your acceptance of and compliance with these Terms, which expressly include any additional agreements, terms, or policies incorporated by reference herein. These Terms of Service apply to all visitors, users and others who access or use the Services. By accessing or using the Services you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not access the Services and must immediately discontinue any access to or use of the Services.

We may modify or replace these Terms at any time, at our sole discretion. We will notify you of material adverse changes (for example, via email or by posting a notice on the Website). By continuing to access or use the Services after changes become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you must stop using the Services.

We may also update or change the Services or your Account at any time without notice (the “Change Policy”). Such changes may include altering or removing features, or limiting the quantity, quality, volume, or frequency of your access to or use of the Services or any of their features. In the event you are dissatisfied with such changes, your sole remedy is to cancel your subscription and discontinue use of the Services.

NOTICE OF ARBITRATION AGREEMENT AND CLASS ACTION WAIVER
THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT AND A WAIVER OF CLASS ACTIONS AND JURY TRIALS. PLEASE READ THE SECTION TITLED “GOVERNING LAW & DISPUTE RESOLUTION” CAREFULLY.

‍

Summary:
By using PrivacyHawk, you accept these Terms. We can change the Terms or the Services at any time. We’ll notify you of material changes, and if you don’t agree, you must stop using the Services. These Terms also include an arbitration agreement and class action waiver.

Eligibility

You represent and warrant that:

You are at least thirteen (13) years of age. If you are under the age of majority in your jurisdiction, you may only use the Services with the consent and supervision of a parent or legal guardian.
You are legally able to enter into these Terms.
You will not use the Services in violation of any applicable law or regulation.

If we discover you are under the minimum age required to use the Services, we may immediately terminate your account, refuse service, and delete any associated data.

Summary:
You must be at least 13 to use PrivacyHawk. If you’re under 18, you need parental consent. If you’re under 13, we’ll close your account and delete your data.

Accounts and Purchases

When you create an account to use the Services or purchase any product or service made available through the Services (“Purchase”), you may be asked to supply certain information relevant to your account or Purchase. Such information may include, but is not limited to: name, email address, phone number, credit card information, and billing address (“Personally Identifiable Information”).

When you access your Account or use the Services, you authorize us to gather, store, use, and share Personally Identifiable Information and other information according to our privacy policy (the “Privacy Policy”), which is incorporated by reference and available at https://privacyhawk.com/privacy/.

You represent and warrant that:

You are at least 13 years old. If you are under the age of majority in your jurisdiction, you may only use the Services with the consent and supervision of a parent or legal guardian. In some jurisdictions (including certain EU/UK countries), you must be older (up to 16) or have verifiable parental consent, as required by applicable law.
You have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase;
The information, including any Personally Identifiable Information, you supply to us to create your Account or make a Purchase is true, correct, and complete; and

You are responsible for safeguarding the device that you use to access the Services.

You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your Account.

You may not use your Account or the Services for any illegal or unauthorized purpose nor may you, in the use of your Account or the Services, violate any laws in your jurisdiction (including but not limited to copyright laws).

Your breach or violation of any of the Terms will result in an immediate termination of your Account and your ability to access the Services without notice and without liability to you.

We reserve the right to refuse Services to anyone for any reason at any time. We reserve the right to refuse or cancel your order if we suspect fraud or an unauthorized or illegal transaction. You expressly agree that PrivacyHawk cannot accept any liability for loss or damage arising out of such cancellation.

Summary:
You need an account to use PrivacyHawk. Give accurate information, keep your account secure, and don’t misuse our systems. We can cancel accounts or orders if we suspect fraud or violations.

Subscriptions & Payment

PrivacyHawk offers various subscription tiers. The Services you receive depend on the tier you select.

Subscriptions are billed monthly or annually, depending on your choice, and renew automatically unless cancelled. You can cancel at any time through your device app store settings (if you signed up in-app) or by contacting support@privacyhawk.com (if you signed up on web).

We may refuse or cancel a subscription for reasons including product or service availability, errors in descriptions or pricing, suspected fraud, or unauthorized transactions.

Summary:
We offer various subscription plans. Subscriptions auto-renew monthly or annually until you cancel. We may refuse or cancel subscriptions for fraud, errors, or availability issues. Users that signed up through the app store need to cancel through the app store.

Return Policy

For purchases made via the privacyhawk.com website, PrivacyHawk offers a 30-day money-back guarantee, no questions asked. For a full refund or auto-renew cancellation requests, email support@privacyhawk.com. Refunds must be requested within the first 30 days of the original purchase date. Note: Apple App Store and Google Play subscription refunds must be handled through their respective payment systems.

Summary:
If you subscribed on our website, you can get a full refund within 30 days. For Apple or Google purchases, refunds must go through them.

Consent for Privacy Request Authorized Agency

By signing up for PrivacyHawk, you hereby appoint PrivacyHawk, Inc. as your designated representative under any applicable state, national, or other jurisdiction's privacy and data security regulations. This designation applies to any subsequent legislation that may affect your privacy rights in your relevant jurisdictions ("Your Privacy Rights").

You grant PrivacyHawk the authority to act on your behalf to exercise Your Privacy Rights, including but not limited to the following actions:

Opting out of the sale of your personal information.
Accessing and obtaining a copy of your personal data.
Deleting your personal information.
Correcting or rectifying any inaccuracies in your personal data.
Protecting your rights against discrimination for exercising Your Privacy Rights.
Managing your participation in financial incentive programs, including opting in and out. Restricting the use and disclosure of your sensitive personal information.
Carrying out any related actions necessary to protect and enforce Your Privacy Rights.

Additionally, you consent to the processing of your personal data by PrivacyHawk solely for the purpose of exercising Your Privacy Rights.

You understand that you may revoke this authorization at any time by emailing support@privacyhawk.com.

Summary:
You authorize us to send privacy requests on your behalf. We may ask for extra verification if required. You can revoke this anytime.

Identity Theft Insurance Coverage

Only the Platinum Protection Plan Service Tier includes identity theft insurance coverage (the “ID Theft Insurance Coverage”). If you do not subscribe to and pay for the Platinum Protection Plan Service Tier, you will not be covered by ID Theft Insurance Coverage.

The ID Theft Insurance Coverage is provided exclusively to Platinum Protection Plan Service Tier subscribers and provides up to $1 million USD coverage for “Costs,” “Lost Wages,” “Legal Defense Fees and Expenses,” and “Unauthorized Electronic Fund Transfer Reimbursement” in the event of a “Stolen Identity Event” — as those terms are used and defined in the ID Theft Insurance Coverage’s Master Policy (the “Master Policy”) — that occurs during the term of your Platinum Protection Plan subscription and is covered by the Master Policy. Any and all ID Theft Insurance Coverage will be subject to your compliance with these Terms in addition to the terms and conditions in the Master Policy. The Master Policy, which is incorporated by reference, is available here: ID Theft Master Policy. A summary of the terms of the Master Policy is available for your convenience here: Insurance Policy Summary.

You understand, acknowledge, and agree that:

The ID Theft Insurance Coverage is limited to the terms of the Master Policy and, therefore, may not cover losses, claims, damages, obligations, or liabilities arising from or related to a Stolen Identity Event that are not covered by the Master Policy.
The availability and coverage under the Master Policy is expressly conditioned on your compliance with the policies and procedures for submitting claims under the Master Policy.
The ID Theft Insurance Coverage does not cover any losses, claims, damages, obligations, or liabilities arising from or related to your Account, the Services, or events, circumstances, or conditions that are not Stolen Identity Events under the Master Policy.
The ID Theft Insurance Coverage is provided to you by a third-party under the Master Policy and PrivacyHawk shall have no liability to you for losses, claims, damages, obligations or liabilities for ID Theft Insurance Coverage under the Master Policy.

If your subscription to the Platinum Protection Plan Service Tier expires or is terminated, you will not be eligible for or entitled to any coverage under the Master Policy.

Summary:
Only Platinum users get identity theft insurance. Coverage is provided by a third-party insurer, not us, and is subject to their rules.

Termination

We may terminate or suspend your Account or your access to the Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation your breach of the Terms. Upon termination, your right to access and use the Services will immediately cease. If you wish to terminate your Account, you may simply cancel any subscriptions and discontinue using the Services.

Summary:
We can close your account if you break these Terms. You can also stop using the Services at any time.

Indemnification

You agree to indemnify, defend, and hold harmless PrivacyHawk, its affiliates, officers, directors, employees, and agents, from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

your violation of these Terms or any applicable law
your misuse of the Services, or
your infringement of the rights of a third party.

PrivacyHawk will provide you with prompt written notice of any claim subject to this indemnity and will have the right to assume the defense and settlement of such claim at its own expense. You agree to cooperate with PrivacyHawk’s defense of any such claim.

Summary:
If your actions cause us legal problems, you agree to cover our costs.

Limitation of Liability

In no event shall PrivacyHawk or its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, arising from or related to these Terms, your access or use of the Services or your Account, or the information you provide to PrivacyHawk, whether based on warranty, contract, tort (including negligence or personal injury) or any other legal theory, even if a remedy set forth herein is found to have failed of its essential purpose.

In no event shall PrivacyHawk’s liability to you for any claim, loss, damage, or liability exceed the greater of (i) amounts you have actually paid to PrivacyHawk for a subscription in the 12-month period immediately preceding such claim, or (ii) $100.

Summary:
Our liability is limited. If something goes wrong, you can recover at most $100 or what you paid us in the past 12 months.

Warranty & Disclaimer

Your use of the Services is at your sole risk. The Services are provided on an “as is” and “as available” basis. The Services are provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. PrivacyHawk, its subsidiaries, affiliates, and its licensors do not warrant that: the Services will function uninterrupted, secure or available at any particular time or location; any errors or defects will be corrected; the Services are free of viruses or other harmful components; or that the results of using the Services will meet your requirements.

We cannot and do not guarantee the accuracy or completeness of any information on the Website or through the Services, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. You expressly agree that descriptions of products and Services on the Website do not constitute a legal offer.

We cannot guarantee permanent deletion, correction, or suppression of any personal information from third-party databases, as those outcomes depend on third-party policies and compliance.

Our Services may contain links to third-party websites or services we don’t own or control. We’re not responsible for their content, policies, or practices, and these Terms don’t apply to your use of them. We encourage you to review their terms and privacy policies before providing any information.

Nothing in these Terms excludes or limits rights you may have under applicable consumer law in your jurisdiction.

Summary:
No guarantees: the Services are “as is.” We can correct errors and update info. We can’t promise permanent deletion from third parties. We’re not responsible for other sites we link to.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of California without regard to its conflict of law provisions.

Arbitration, Class-Action Waiver, and Jury Waiver

Informal Dispute Resolution (Pre-Arbitration Demand)

Before initiating arbitration, you agree to first send written notice of your claim (“Pre-Arbitration Demand”) to PrivacyHawk, either by email to support@privacyhawk.com or by certified mail to our physical address listed below. The notice must include your name, contact information, the basis of your claim, and the relief sought. PrivacyHawk will have sixty (60) days to respond. You agree not to file for arbitration until this period has expired.

Arbitration Agreement

You and PrivacyHawk agree that any dispute, claim, or controversy arising out of or relating to these Terms, your Account, or your use of the Services shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, which are incorporated by reference into this clause.

The arbitrator, and not any court, shall have the exclusive authority to resolve any disputes regarding the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of this arbitration agreement is void or voidable.

Exceptions / Carve-Outs:

Either party may bring an individual claim in small claims court, if eligible.
Either party may seek injunctive or equitable relief in court to protect intellectual property rights or unauthorized use of data.

Fees: Arbitration fees will be allocated in accordance with the AAA Consumer Arbitration Rules. If the arbitrator determines that you cannot afford your share of the fees, PrivacyHawk will pay them.

Opt-Out: You may opt out of this arbitration provision within thirty (30) days of first accepting these Terms by sending written notice to support@privacyhawk.com.

Class Action Waiver: To the fullest extent permitted by law, arbitration shall proceed solely on an individual basis, and neither you nor PrivacyHawk may join or consolidate claims in arbitration by or against other users, or otherwise participate in any claim as a class representative, class member, or in a private attorney general capacity.

The seat of the arbitration shall be in Los Angeles County, California, United States of America. The arbitration shall be conducted in English. The arbitrator shall have the authority to grant interim measures, including injunctive relief, as they deem appropriate.

If PrivacyHawk is the target of 20 or more substantially similar arbitration claims, PrivacyHawk reserves the right to opt out of arbitration and demand that each such claim be brought in a court of competent jurisdiction.

Jury Trial Waiver: You waive your right to a jury trial.

Severability of Class Action Waiver: If any portion of this class action waiver is found unenforceable, then the entirety of the arbitration agreement shall not apply to that claim, and such claim may be litigated in court, but the remainder of this arbitration agreement shall remain enforceable.

Alternative Arbitration Providers: If AAA is unavailable or unwilling to administer the arbitration, the parties agree to use JAMS, NAM, or another mutually agreed provider.

Summary:
Disputes will generally be resolved by arbitration instead of court. You can still bring small claims, and you can opt out within 30 days. No class actions are allowed. You must first give us a chance to resolve disputes informally before starting arbitration.

Supplemental Terms

Certain features, services, or modules offered by PrivacyHawk may be subject to supplemental terms. In the event of a conflict between these Terms and supplemental terms, the supplemental terms will control with respect to your use of that feature.

Summary:
Some features may have extra terms that apply — those control if there’s a conflict.

Miscellaneous

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Severability: If any provision of these Terms is held to be invalid or unenforceable by a court or arbitrator, the remaining provisions of these Terms will remain in effect.

Entire Agreement:These Terms constitute the entire agreement between you and PrivacyHawk regarding your Account and the Services and supersede and replace any prior agreements or understandings we might have.

Survival: In the event your subscription or these Terms terminate by expiration, cancellation, or breach, the provisions concerning warranty disclaimers, intellectual property, subscriptions & payment obligation (fees owed), limitations of liability, indemnification, governing law, dispute resolution, and arbitration shall survive termination.

Notices: By using the Services, you consent to receive all notices and communications electronically, including through the Website, email, or the Services. Notices will be deemed delivered when sent to your registered email address or posted in the Services.

Nothing in these Terms waives any non-waivable statutory rights you may have under applicable law.

Summary:
These Terms are the full agreement between you and us. Some provisions (like arbitration and liability limits) survive termination. Notices may be sent electronically. If a court invalidates part of the Terms, the rest still applies.

Contact Us

If you have any questions about these Terms, please contact us at:

PrivacyHawk, Inc.
453 S Spring St, Ste 400-87
Los Angeles, CA 90013
Email: support@privacyhawk.com