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CommBank’s Privacy Policies And How To Delete Your Data Or Opt Out

CommBank’s Privacy Policies And How To Delete Your Data Or Opt Out image
Updated: October 8th, 2023


Commonwealth Bank of Australia's Privacy Policy outlines how the bank collects, uses, and protects personal information of its customers and online visitors. The policy covers information collected through various banking services, products, and websites. 
Commonwealth Bank pledges to comply with all applicable privacy laws and regulations and to use commercially reasonable efforts to secure the information it collects. Customers have the right to access and control their personal information and can request to have it deleted or corrected. 
The policy also details how the bank may share information with its affiliates and third-party service providers and under what circumstances, and how it uses cookies and similar technologies for online advertising. 
The policy also explains how the bank handles sensitive information, such as information related to health or finances, and how it responds to privacy-related inquiries and complaints.

CommBank’s privacy practices

CommBank's privacy policy outlines their privacy practices related to the collection, use, and protection of personal information. Here is a detailed analysis of their privacy practices based on the provided privacy policy:
  • Collection of personal information: CommBank collects personal information such as name, address, email address, and phone number when individuals use their services or visit their website. They may also collect additional information such as financial and credit information, employment details, and transaction history.
  • Use of personal information: CommBank states that they use personal information to provide and improve their services, to communicate with customers, and to comply with legal obligations. They do not sell personal information to third parties without explicit consent from the individual.
  • Protection of personal information: To protect personal information, CommBank has implemented various technical and organizational security measures, such as encryption, access controls, and employee training. They also provide access to personal information to authorized employees and third-party service providers only on a need-to-know basis.
  • Individual rights: Individuals have the right to access, correct, and delete their personal information held by CommBank. The privacy policy outlines the steps to exercise these rights.
  • Cookies and tracking technologies: CommBank uses cookies and other tracking technologies to enhance the user experience and to analyze website usage. They provide an option to opt-out of non-essential cookies.
  • Children's privacy: CommBank's services are not directed to children under the age of 16, and they do not knowingly collect personal information from children under the age of 16. If they become aware that they have collected personal information from a child under the age of 16, they will take steps to delete the information as soon as possible.
  • Third-party websites and services: CommBank's website and services may contain links to third-party websites and services. They are not responsible for the privacy practices of these websites and services and encourage individuals to review their respective privacy policies.
  • Marketing communications: CommBank may send marketing communications to customers and website visitors who have opted in to receive such communications. Individuals can opt-out of marketing communications at any time.
  • Data retention: CommBank retains personal information for as long as necessary to provide their services or as required by law.
Overall, CommBank's privacy policy appears to be comprehensive and transparent, outlining the types of personal information collected, the purposes of the collection, and the measures in place to protect personal information. 
The policy also provides clear instructions on how individuals can exercise their privacy rights. By implementing appropriate security measures and respecting individual privacy rights, CommBank demonstrates a commitment to protecting the personal information of its customers and website visitors.

How to contact CommBank’s privacy department? 

Based on the information available on the CommBank privacy policy page, you can contact their Privacy Officer by phone or mail:
  • Phone: You can contact the CommBank Privacy Officer by calling 1800 138 713 within Australia or +61 2 9378 2030 from overseas.
  • Mail: You can send a letter to the CommBank Privacy Officer at the following address:
Privacy Officer
Commonwealth Bank Group
Locked Bag 23
Royal Exchange NSW 1225
In your phone call or letter, you should provide your contact information and a detailed description of your privacy concern or request. The Privacy Officer will respond to your inquiry as soon as possible.
It is important to note that if you have a specific question or concern related to your CommBank account or service, you should contact CommBank customer service directly, rather than the Privacy Officer.

How to delete your data from CommBank?

According to Commbank's privacy policy dated October 2021, to make a request for deletion of your personal information, you may submit a request through their online form available on their website at
Alternatively, you can contact Commbank at or call their Privacy Contact Centre on 1800 805 605 (within Australia) or +61 2 9118 7199 (from overseas) to make a deletion request or for any other privacy-related inquiries.
PrivacyHawk can also help identify companies that have your personal data and makes it easy to mass delete yourself to reduce your digital footprint and reduce your risk of being targeted by scams, fraud, and identity theft. You can try it for free on the App Store today.
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