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EA’s Privacy Policies And How To Delete Your Data Or Opt Out

EA’s Privacy Policies And How To Delete Your Data Or Opt Out image
Updated: February 28th, 2024

Introduction 

Electronic Arts (EA) values user privacy and takes the responsibility of managing it seriously. The privacy policy outlines how EA processes personal information collected when users engage with their products, services, or attend EA-associated live events. 
It covers the gathering of data through various interactions such as account creation, purchase actions, or contacting EA support. In some instances, EA's subsidiaries may act as data controllers either alongside EA or independently​.

EA’s privacy practices

Electronic Arts (EA) takes measures to respect and protect users' privacy when engaging with their services. Here's an analysis of EA’s privacy practices:
  • Personal Information Collection:

EA collects information provided directly by the user, such as account setup information including email address, username, real name, country, date of birth, telephone number, and password. Billing information is also collected during purchase transactions. 
Information may be collected during gameplay, particularly online, including profile information, gameplay statistics, and use of social features. Information provided while seeking help from EA, such as issues experienced, is collected too​.
  • Data Transfer and Privacy Shield Compliance:

EA holds certifications under the EU-US and Swiss-US Privacy Shield frameworks, ensuring a level of data protection when transferring information from the European Economic Area, the UK, and Switzerland to other regions. 
EA’s compliance with the Privacy Shield Framework has been verified by TRUSTe as part of its Data Privacy Framework Verification program​. 
  • User Privacy Choices:

EA provides options to users regarding the sharing of their information for targeted advertising purposes through privacy controls provided by EA​. 
  • Data Usage and Sharing:

Personal data collected may be used in the provision and improvement of EA’s services, for user support, and for targeted advertising among other purposes. Information may become publicly available through the use of social features in online gameplay. 
EA may receive information about users from third parties like Sony, Microsoft, and Nintendo when users access EA services through these platforms​. 
  • Data Security:

EA partakes in TRUSTe's Data Privacy Framework Verification program, which verifies compliance with the Privacy Shield Framework, hinting at EA's commitment towards ensuring data privacy and security​. 
  • Data Collection During Recruitment:

Personal data such as name, email address, and resume are collected from candidates engaging with EA Recruitment Services​. 
EA’s privacy practices appear to be geared towards providing users with a secure environment, abiding by international data transfer standards, and offering transparency and control over personal data usage and sharing.

How to contact EA's privacy department? 

To contact Electronic Arts (EA)'s privacy department, you have several options based on the information gathered from multiple sources:

Via Phone:

You can reach out to EA at 650-628-1396 or for complaints at +1 650 628 1500, though these numbers aren't specifically for privacy concerns but rather general inquiries or complaints​. 

Online Reporting:

If you prefer to remain anonymous, you may report to the Audit Committee by calling 1-800-249-5916 (in the US) or (503) 748-0520 (outside of the US), or using the anonymous, third-party online reporting tool provided on EA's corporate governance page​. 

Contacting the Data Protection Officer (DPO) via Mail:

  • In the United States & Canada:

Address: Electronic Arts Inc., Privacy Policy Administrator, 209 Redwood Shores Parkway, Redwood City, CA 94065, United States.
  • In Central & South America + Caribbean:

Address: Electronic Arts México, Administrador de la Política de Privacidad, Juan Salvador Agraz 65 Piso 10, CP 05310, Ciudad de México.
  • In Oceania:

Address: Electronic Arts Pty. Ltd., Privacy Policy Administrator, GPO BOX 1547, Sydney, New South Wales 2001, Australia.
  • In Africa:

Address: EA Software South Africa Pty. Ltd., Privacy Policy Administrator, PO BOX 3180, Rivonia, 2128, Johannesburg, South Africa. 
  • In Asia (HK):

Address: Electronic Arts HK Limited, Privacy Policy Administrator, Suite 2510-11, 25/F., Shell Tower, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong.
  • In Asia (CN):

Address: 29-32/F, Centre One, Taikoo Hui, No. 288 Shi Men Yi Road, Jing'an District, Shanghai, 200041, China.
  • In Europe (EEA):

Address: Electronic Arts Ireland Limited, Unit 1, IDA Business Park, Ballybrit, Galway, Ireland.
  • In the United Kingdom:

Address: Electronic Arts Ltd., Privacy Policy Administrator, PO Box 1096, Guildford, GU1 9JN, United Kingdom.
  • In Switzerland:

Address: EA Swiss Sarl, Place du Molard 8, Geneva 1204, Switzerland​. 
Make sure to provide the reason for contacting and any other relevant information to ensure that your concern is directed to the appropriate personnel within the privacy department.

How to delete your data from EA?

According to their privacy policy, you can contact EA at 650-628-1396 to make delete requests. PrivacyHawk can also help identify companies that have your personal data and makes it easy to mass delete yourself to reduce your digital footprint and reduce your risk of being targeted by scams, fraud, and identity theft. You can try it for free on the App Store today.
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