Introduction 

HDFC Bank's Privacy Policy is aimed at ensuring the confidentiality and security of the personal information provided by its customers. The policy stipulates that the information collected by the bank is utilized for lawful purposes only, and such information will not be shared with external organizations unless necessary, for instance, to protect the bank's interests or to enable the provision of services to the customer. 

The policy covers all natural persons whose personal information is collected, received, possessed, stored, dealt with, or handled by HDFC Bank. Moreover, it emphasizes providing the best possible services to its customers while adhering to the necessary privacy standards.

HDFC Bank’s privacy practices

HDFC Bank has implemented various privacy practices to ensure the security and confidentiality of its customers' information. Here are some key points:

• Collection of Information: HDFC Bank collects two types of information from its users: personal and private information, and sensitive personal data or information. Personal information is defined as any information related to a natural person, either directly or indirectly​​.

• Global Privacy Policy: According to the Global Privacy Policy on HDFC Bank's API Portal, all natural persons ("Covered Persons"), whose personal information is collected, received, possessed, stored, handled by HDFC Bank, or who visit HDFC Bank's site and provide information to HDFC Bank online are covered under this policy​​.

• Data Sharing: HDFC Bank may share data either directly or through its service providers with its subsidiaries and/or affiliates to improve services across its product family when permissible under relevant laws and regulations or with consent​​.

• EU Privacy Notice: HDFC Bank has a separate Privacy Notice for EU users, indicating a commitment to treating data privacy seriously. The notice aims to clarify what the bank does with the personal data provided, why it is processed, and what it means for the individuals providing the data​​.

• Online Banking Security: HDFC Bank provides a guide to safe online banking, advising customers to keep a tab on their account activity to detect any suspicious activity early on and report it to the bank officials for immediate action​​.

• Corporate Governance: The bank has infused the philosophy of corporate governance into all its activities, emphasizing best board practices, transparent disclosures, and shareholder empowerment as necessary for creating shareholder value​​.

• Risk Governance: HDFC Bank's Board of Directors is responsible for managing comprehensive risks, with a Risk Policy & Monitoring Committee overseeing the implementation of the bank's risk strategy​​.

These practices and policies reflect HDFC Bank's commitment to maintaining a high level of data privacy and security, aligning with legal regulations, and ensuring transparency and fairness in its operations.

How to contact HDFC Bank's privacy department? 

To contact HDFC Bank's privacy department, there isn't a direct contact mentioned on the web pages. However, you may consider the following methods to reach out to HDFC bank regarding privacy concerns:

• General Customer Support:

You can contact HDFC Bank's general customer support and they might be able to redirect you to the privacy department:

Phone: You can call them at 1800224060 (Banking Products) between 9.30 am to 6.30 pm from Monday to Friday​​.

Email: Some of the general email addresses for HDFC bank include dphelp@hdfcbank.com for depository services and support@hdfcbank.com for retail banking, ATM, debit cards, and mutual fund queries​​.

How to delete your data from HDFC Bank?

According to their privacy policy, you can email HDFC Bank at dphelp@hdfcbank.com to make delete requests. PrivacyHawk can also help identify companies that have your personal data and makes it easy to mass delete yourself to reduce your digital footprint and reduce your risk of being targeted by scams, fraud, and identity theft. You can try it for free on the App Store today.