Introduction 

The Home Depot Privacy and Security Statement emphasizes the value and respect Home Depot has for the privacy of its customers and visitors. It outlines the practices regarding the collection, use, and disclosure of personal information in the course of business operations and interactions with customers. This is aimed at processing and fulfilling orders, enhancing in-store and digital offerings, and creating consistent experiences across both platforms. 

Additionally, it seeks to protect the rights and information of customers and the company, among other disclosed purposes. The Statement also informs individuals about their choices and rights regarding their personal information and provides channels for inquiries.

Home Depot’s privacy practices

Home Depot engages in several privacy practices to manage and protect the personal information of its associates, candidates, and customers. Here's a detailed explanation based on various sources:

• Associate Privacy:

Home Depot collects, uses, and shares personal information of its associates and candidates for various purposes like communication, supporting workforce management, conducting workforce analytics, administering employment-related plans and programs, complying with laws and regulations, protecting the security and integrity of systems, preventing fraud, managing employment relationships, and more​​.

They collect identifiers such as names, addresses, phone numbers, associate IDs, social security numbers, and others directly from associates or through devices or computers used to access their systems, companies that provide services on their behalf like background check providers, security and fraud prevention services, and others​​.

Internet and networking activity associated with the use of Home Depot equipment or networks is also collected to manage employment relationships, operate and improve the business, comply with laws and regulations, and for fraud prevention, security, and safety purposes​​.

• Customer Privacy:

Home Depot encourages customers to take measures to protect their information online, such as installing the latest security updates and anti-virus software, resetting email account passwords frequently, and using complex passwords​​.

In an incident, it was noted that Home Depot did not obtain customer consent before sharing data with other parties, relying on implied consent according to their privacy statement, which is accessible through their website and in print upon request at retail locations​​.

• Data Breach Incident:

Home Depot suffered a data breach in 2014 where hackers stole credit or debit card data of numerous individuals, highlighting a significant privacy concern​​.

• External Privacy Policies:

The privacy practices of Home Depot Canada or Home Depot Mexico, associates located outside the United States or its territories, or third-party websites accessible through their websites might have different privacy and security statements or policies that may differ from the main Home Depot privacy practices​​.

These practices and policies aim to strike a balance between operational necessities, legal compliance, and the privacy of individuals interacting with Home Depot.

How to contact Home Depot's privacy department? 

To contact the privacy department, you can reach out to Home Depot through the following channels:

• Call: 1-800-HOME-DEPOT (1-800-466-3337)​​​.

• Email: customercare@homedepot.com​​ or hdcares@homedepot.com​​.

• Mail: Address your mail to Home Depot at 2455 Paces Ferry Road, Atlanta, GA 30339-1834​​​.

You might want to mention your privacy concerns specifically when reaching out, and they should be able to direct you to the appropriate department or personnel.

How to delete your data from Home Depot?

According to their privacy policy, you can email Home Depot at hdcares@homedepot.com to make delete requests. PrivacyHawk can also help identify companies that have your personal data and makes it easy to mass delete yourself to reduce your digital footprint and reduce your risk of being targeted by scams, fraud, and identity theft. You can try it for free on the App Store today.