Introduction 

The privacy policy of Hotels.com outlines how personal information is collected, used, and shared when using their platform. It details the types of personal information collected, such as through account creation or bookings, and how this information may be shared for purposes like facilitating travel bookings or complying with legal obligations. 

It also explains how users can exercise their data protection rights, for instance, by opting out of marketing communications or contacting customer service for inquiries regarding personal information handling.

Hotels.com’s privacy practices

The privacy practices of Hotels.com are outlined in their Privacy Statement, which was last updated on September 11, 2023. Here is a summary of key points regarding their privacy practices:

• Personal Information Collection: Hotels.com collects personal information when users provide it, it's collected automatically, or received from others. This includes details like name, email address, payment information, travel preferences, geolocation, and more. They also collect sensitive personal information with consent or in compliance with local laws.

• Automatic Data Collection: Upon using their platform or installing their apps, they collect information such as IP address, device type, browser type, and how the user interacts with their services​​.

• Information Sharing: They share personal information to assist with bookings, communicate with users, and comply with legal requirements. Information may be shared with affiliated companies within the Expedia Group, business partners, and other third parties to improve their platform and services​​.

• User Rights and Choices: Users have the right to opt-out of marketing communications and exercise other data protection rights. They can contact Hotels.com to inquire about their data handling practices or make requests regarding their personal information​​.

How to contact Hotels.com's privacy department? 

For privacy concerns and general queries, you can contact Hotels.com at:

• Email address: userexperience@hotels.com. 

• Phone: (01) 656 9439

• Mail: Hotels.com, L.P. headquarters are located at 5400 LBJ Freeway, Suite 500, Dallas, Texas 75240, USA.

How to delete your data from Hotels.com?

According to their privacy policy, you can email Hotels.com at userexperience@hotels.com to make delete requests. PrivacyHawk can also help identify companies that have your personal data and makes it easy to mass delete yourself to reduce your digital footprint and reduce your risk of being targeted by scams, fraud, and identity theft. You can try it for free on the App Store today.