Introduction 

The HSBC Privacy Notice informs visitors about the collection and utilization of personal data while using their website and related services. It outlines that information such as what users click and view, the duration spent on pages, and device and internet connection details are collected. 

HSBC and its trusted partners use this data to enhance user experience and ensure the website's functionality. The policy also covers how they manage cookies and how users might be tracked through links in emails from HSBC. Different notices are available depending on the interaction level with HSBC, and are accessible via the website or customer service team.

HSBC’s privacy practices

HSBC employs a variety of privacy practices to manage and protect its customers' personal information. Here's a detailed breakdown of their privacy practices, primarily focusing on the Privacy Notice from HSBC Bank USA:

Collection of Personal Information:

• The types of personal information collected by HSBC depend on the product or service a customer has with them. Such information can include Social Security numbers, account transactions, account balances, credit history, income, and assets​. 

• Information is collected when customers interact with HSBC, visit their websites, or use their products, services, and mobile apps. Additionally, information may be obtained from other people and companies, other HSBC group companies, or during the process of providing financial products and services​. 

Usage and Sharing of Personal Information:

• HSBC shares personal information to conduct their everyday business, which includes processing transactions, maintaining accounts, responding to court orders and legal investigations, or reporting to credit bureaus.

• They also share information for marketing purposes, both independently and jointly with other financial companies, and with affiliates for their everyday business purposes. This could include information about a customer's transactions, experiences, or creditworthiness​. 

Protection of Personal Information:

• HSBC employs security measures in compliance with federal law to protect personal information from unauthorized access and use. This includes computer safeguards and secured files and buildings.

• Access to customer information is restricted to employees, authorized service providers, and other parties as required or permitted by law​. 

• HSBC is committed to protecting customers' privacy, especially when using HSBC Digital Services, and has an online privacy statement explaining how they collect, use, share, and safeguard information during digital interactions​. 

Control Over Personal Information:

• Federal law gives consumers the right to limit some, but not all, sharing of personal information. Customers can contact HSBC to limit the sharing of their information. For example, HSBC Bank USA provides phone numbers for customers to call and limit sharing of their information​. 

Transparency and Communication:

• HSBC provides privacy notices explaining their practices around personal information. They are required by law to inform customers how they collect, share, and protect personal information​. They also have full privacy notices that are country-specific, providing more details based on the location of the customer​. 

Privacy Principles:

• HSBC has set privacy principles to preserve the confidentiality of all information provided by customers, underlining the trust built between the bank and its customers​. 

These practices are designed to ensure the lawful and fair handling of customers' personal information while providing a clear understanding of HSBC's privacy measures and allowing customers some level of control over their personal information.

How to contact HSBC's privacy department? 

To contact HSBC's privacy department, the method may vary depending on the region. Here are some of the ways you could reach out to them regarding privacy concerns:

HSBC Bank USA:

• Phone: You can call at 877.394.4722. If you are outside the United States or Canada, the number to dial is +1.716.841.7394. These lines are available 24/7​​.

• Alternatively, you may reach out at 800.975.4722 or from outside the US at 716.841.7212, available from Monday to Sunday between 7 AM - 9 PM ET..

• You can also call 1-800-975-4722 and follow the instructions to get in contact with a live HSBC representative who should be able to answer your questions or direct you to the appropriate department​. 

HSBC Bank Canada:

• Email: You may contact the privacy officer via email at privacy_officer@hsbc.ca​​.

• Phone: You can also call toll-free at 1-888-310-4722​​.

HSBC Global:

• If you are looking to contact the privacy department of HSBC globally or in regions other than the USA or Canada, you might consider reaching out to HSBC's head office at 8 Canada Square, London E14 5HQ, United Kingdom, or via phone at Tel: +44 (0)20 7991 8888​​. From there, you may be directed to the appropriate department for your privacy inquiries.

It's advisable to have all the necessary information on hand to ensure a smooth process when reaching out.

How to delete your data from HSBC?

According to their privacy policy, you can email HSBC at privacy_officer@hsbc.ca to make delete requests. PrivacyHawk can also help identify companies that have your personal data and makes it easy to mass delete yourself to reduce your digital footprint and reduce your risk of being targeted by scams, fraud, and identity theft. You can try it for free on the App Store today.