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JPMorgan Chase’s Privacy Policies And How To Delete Your Data Or Opt Out

JPMorgan Chase’s Privacy Policies And How To Delete Your Data Or Opt Out image
Updated: July 8th, 2024


JPMorgan Chase's privacy policies delineate the protocols for collecting, using, sharing, and protecting personal information. They have two primary policies: the U.S. Consumer Privacy Notice and the Online Privacy Policy. 
The former, mandated by federal law, informs customers about how their information is handled and how they can opt out of certain information sharing, while the latter applies to anyone interacting with JPMorgan Chase online, detailing how information is managed during such interactions. 
Across both policies, JPMorgan Chase emphasizes robust physical, electronic, and procedural safeguards to ensure the confidentiality and security of the information in their care​.

JPMorgan Chase’s privacy practices

JP Morgan Chase has a structured approach towards privacy, focusing on how personal information is collected, used, shared, and protected. Here's a detailed breakdown of their privacy practices:
Online and Consumer Privacy Policies:
  • Online Privacy Policy: This policy outlines how JP Morgan Chase collects, uses, shares, and protects information of individuals interacting with them online via websites, mobile applications, or social media interfaces. This policy applies to anyone using their online services, not just customers​. 
  • U.S. Consumer Privacy Notice: This is specifically for Chase customers and is provided upon account opening and annually thereafter. It explains how customer information is collected, protected, and shared, and how customers can limit such sharing​. 
Information Collection and Sharing:
  • The types of personal information collected and shared depend on the product or service you have with JP Morgan Chase. Examples include Social Security numbers, income, account balances, transaction history, credit history, and payment history​. 
  • Information sharing is necessary for everyday business purposes such as processing transactions, maintaining accounts, responding to legal requirements, or reporting to credit bureaus. Marketing purposes, joint marketing with other financial companies, and sharing with affiliates for their everyday business purposes or marketing are other reasons for information sharing​. 
Protection of Personal Information:
  • JP Morgan Chase has physical, electronic, and procedural safeguards that comply with legal standards to secure information from unauthorized access, use, accidental or unlawful alteration and destruction, and other unauthorized forms of processing​.
  • Security measures complying with federal law are in place, including computer safeguards, secured files and buildings. Access to personal information is restricted to authorized employees and companies working for JP Morgan Chase, ensuring they only access necessary information to perform their work​. 
Opting Out and Limiting Sharing:
  • Customers have the right to limit some forms of information sharing. For instance, they can opt-out of sharing information with affiliates or unaffiliated third parties for marketing purposes, and sharing information about their creditworthiness with affiliates​. 
  • Customers can contact JP Morgan Chase to limit information sharing, even after their relationship has ended with the bank. They can do this by calling a designated number or visiting an online portal​. 
Additional Measures:
  • Co-branded credit cards and partnership programs might require information sharing with partners to set up the program and determine benefits. Customers agree to this sharing when applying for co-branded products​. 
These practices ensure compliance with federal laws and provide avenues for customers to have control over how their personal information is shared, to an extent. Through these measures, JP Morgan Chase aims to maintain a balance between operational necessities, legal compliance, and customer privacy.

How to contact JPMorgan Chase's privacy department? 

For the EMEA region, you can contact the Data Protection Officer at JPMorgan Chase via: 
  • Email:
  • Post: JPMC EMEA Privacy, JPMorgan Chase Bank, National Association, 18th Floor, 25 Bank Street, Canary Wharf, London E14 5JP, UK. 
For Switzerland, you can use these:
  • Email: or the 
  • Postal address: 35 Rue du Rhône, 1204 Geneva, Switzerland​.

How to delete your data from JPMorgan Chase?

According to their privacy policy, you can email JPMorgan Chase at to make delete requests. PrivacyHawk can also help identify companies that have your personal data and makes it easy to mass delete yourself to reduce your digital footprint and reduce your risk of being targeted by scams, fraud, and identity theft. You can try it for free on the App Store today.
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