Introduction 

JC Penney collects personal information from site visitors, especially when they interact with their services or create an account. This information is used to provide and improve services, communicate with users, and comply with legal requirements. 

They share information with service providers for advertising, and during corporate restructuring, among other circumstances. Cookies and analytics tools like Google and Adobe Analytics are used for personalizing user experience and advertising. JC Penney emphasizes ethical behavior and has a hotline for raising concerns.

JC Penney’s privacy practices

JC Penney's privacy practices encompass a variety of measures to ensure the confidentiality, integrity, and availability of customer and employee information. Here are key points concerning JC Penney's privacy practices:

Information Collection:

• JC Penney collects personal information from visitors to their site, especially when they create an account or interact with their services. This information may include contact details, feedback, questions, comments, or suggestions.

• They also automatically collect usage information, location information (determined through IP address or mobile device), device information, and mobile network information.

• Moreover, JC Penney may obtain personal information about you from third parties, such as credit bureaus, demographic firms, and a vendor named Payfone that assists in verifying and authenticating your identity via mobile device​. 

Use of Collected Information:

• The collected information is used to provide services, validate cell phone use, communicate with users, provide customer support, notify about new features, maintain and improve their site and services, perform benchmarking, prevent fraud and other illegal activities, and comply with applicable law​. 

Information Sharing:

• JC Penney shares personal information with service providers to perform site functions and provide services for advertising and marketing during corporate restructuring to prevent harm, comply with the law, and protect their legal rights​. 

Cookies and Tracking Technologies:

• JC Penney uses cookies to personalize the viewing experience, track statistical information about navigation, and for web analytics. They also utilize Adobe Analytics and Google Analytics for analytics and advertising services, and have social media widgets on their site that may collect information about your IP address and page visits​. 

Optical Privacy:

• In the optical section of JC Penney, customers have the option to submit a request to know or delete their personal information, with a confirmation required for deletion requests​. 

Credit Account Privacy:

• If you have a JC Penney Credit Account, there's a separate privacy policy describing the collection, use, and protection of information about you and your credit account​. 

Ethics and Compliance:

• Ethical behavior is emphasized as a vital part of JC Penney's values and business conduct, with an independent hotline, JCPLine, available for associates or vendors to raise concerns​​. They also evaluate their policies and procedures to align with the current business state, developing laws, and cultural and social developments​. 

Policies for Associates and Non-JC Penney Personnel:

• Policies apply to all associates in the company, its domestic and foreign subsidiaries, as well as to non-JC Penney personnel, including contractors, consultants, temporaries, and other users, all of whom are responsible for understanding these policies. 

JC Penney's privacy practices reflect a structured approach to managing personal and sensitive information, ensuring compliance with legal requirements, and promoting ethical behavior across the organization.

How to contact JC Penney's privacy department? 

If you have a privacy concern or a general query, use the following information to contact JC Penney’s privacy department: 

• Phone Support: You can call JC Penney's customer service at +1 800 322 1189 for assistance​​​.

• Email: You may try emailing JC Penney at support@jcpenney.com or contact@jcpenney.com​​​.

• Corporate Office: You can also contact JC Penney's corporate office at 912-578-8666 if you need to send any legal documents or have privacy concerns​​.

How to delete your data from JC Penney?

According to their privacy policy, you can email JC Penney at support@jcpenney.com to make delete requests. PrivacyHawk can also help identify companies that have your personal data and makes it easy to mass delete yourself to reduce your digital footprint and reduce your risk of being targeted by scams, fraud, and identity theft. You can try it for free on the App Store today.