Introduction 

Kayak's privacy policy, governed by the KAYAK Software Corporation alongside its subsidiaries, delineates the collection, use, processing, and sharing of personal information across its digital platforms including its website, mobile application, and associated services. 

As a travel search engine, Kayak facilitates connections between travelers and third-party travel service providers, entailing the sharing of personal information with these entities. The policy extends to interactions within the Booking Holdings Inc. corporate group, which Kayak is a part of, thus sharing information with group companies like Booking.com and Priceline. 

Key provisions in the policy cover the methods of information collection, utilization for service provision and marketing, sharing with travel partners and group companies, and protective measures to ensure data security. 

Kayak’s privacy practices

Kayak's privacy practices encompass a variety of measures and policies to handle, protect, and utilize personal information. Here’s a detailed breakdown of their privacy practices:

• Information Collection and Usage: Kayak collects information directly from users when they use or visit their services, for instance, making a booking or reservation. They may also generate information about users, like information about the user's device while using their mobile application. In some cases, personal information is obtained from third parties like group companies, business partners, and third-party websites, applications, and services​. 

• Usage of Collected Information: The information collected is used to provide services, tailor user experience, show bookings and transactions made with travel partners through Kayak and its group companies, send marketing communications, provide more relevant advertising and offers, and for other described purposes​. 

• Information Sharing: Kayak shares information with travel partners, group companies, other business partners, social networking services, third-party services or applications used to log into Kayak account, service providers including payment card processors, and others to provide and improve services, for marketing purposes, to facilitate offers and advertising from others, and for other described purposes​. 

• Information Storage and Protection: Kayak employs technical, administrative, and physical security measures to protect user information. Information may be retained as long as the user's account is active and for a period thereafter to allow re-activation of the account without loss of information, and as necessary for other described purposes​. 

• Cookies and Similar Technologies: Cookies and similar technologies are used to help provide services, offer a more personalized user experience, and market products and services from Kayak and third parties​. 

• User Rights and Choices: Users have choices about their personal information, including opting out of receiving marketing communications, changing communication preferences, accessing and updating their information, updating location sharing options, exercising choices regarding cookies, and opting out of certain sharing of information with third parties​. 

• International Transfers of Information: Kayak operates internationally, and information may be transferred to or accessed by entities located in countries outside the user's home country, in accordance with applicable law​. 

On a broad spectrum, while Kayak has outlined robust privacy practices, some users have had experiences that led to concerns over how personal information is handled or shared, especially in interactions with third-party entities like hotels or other companies.

How to contact Kayak's privacy department?

If you have any questions about Kayak’s privacy policy or the way in which your personal information has been used, please contact them at their feedback form or by postal mail at:

KAYAK Attn: 

Data Protection Officer 

7 Market Street Stamford

CT 06902, USA

You can also their customer service via this phone number: 1-855-529-2501.

How to delete your data from Kayak?

According to their privacy policy, you can contact Kayak at 1-855-529-250 to make delete requests. PrivacyHawk can also help identify companies that have your personal data and makes it easy to mass delete yourself to reduce your digital footprint and reduce your risk of being targeted by scams, fraud, and identity theft. You can try it for free on the App Store today.